Accessibility access is difficult to find
2.5
2.5
Date of visit: August 2022
I have experience of challenges around: moving around
Overall Rating
Average
Accessibility access is diffult to find: Go down the road on the sea side of the aquarium until you get to the Zip Deck, go down the slope to the beach (towards the pier) and then find the tunnel under the road to the courtyard of the aquarium. It is an old historic building but there should be more signs to show the way. Had to ask locals. Some tanks can be seen only from lower levels unless you can climb stairs e.g glass bottom boat is not accessible. They have tried with lots of little stools to sit on but on day I went the lock to the disabled toilet was broken. A kind person waited outside until I finished. The building being historic is of interest to those interested in architecture. It was a Thursday but busy Incidentailly said you needed to book ahead or by smart phone. This was not true paid at the front door by debit card. It is expensive! Staff were helpful opening and holding open doors which are used to keep heat and humididty in.
Disabled Access In and Around
Average
Signage for disabled access to the venue was very poor. Did not see braille signs but text was big enough for me to read Some things were inaccessible
Parking & Transport
0No was brought by local social car scheme mini bus
Accessible Toilets
Average
Lock on disabled toilt was broken. Big space but grubby Not Changing Places toilet
Staff
Excellent
Staff were helpful holding open the heavy doors which keep the heat and humidity in.
