The Hawthorns

Overall rating

About

The Hawthorns is the home of West Bromwich Albion Football Club. Our celebrated and famous stadium has undergone many changes in its 116 years but never has it been better equipped to meet the Club’s pledge to be welcoming and accessible. The summer of 2017 saw a significant upgrade in our accessibility facilities with an increase in wheelchair bays from 145 to 171, a new sensory area, Changing Places toilets and accessible access in the concourses. With a bustling and welcoming Fanzone, featuring live music, big screen football action, family fun and fully licensed refreshments and a special Carling Late Bar for after-match meet-up in the East Stand concourse, there is even more to enjoy. No wonder the stadium was recently voted No.1 for match day experience by the iconic football magazine "FourFourTwo."

Reviews

Overall rating

(1 review)

Overall rating breakdown

5 1
4 0
3 0
2 0
1 0

Access (avg.)

Parking (avg.)

Toilets (avg.)

4.5

Staff (avg.)

baggiesbabe2004

Nov 2017

Accessibility 10/10

It's been a long time coming at the hawthorns, but I'm so pleased to say the accessibility now is topnotch. As you enter there's refreshments, then through the wheelchair accessible entrance, there's 4 clean toilets, great stewards always with a smile, and a warm greeting.

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Disabled Access Information Provided by The Hawthorns

Disabled Access at The Hawthorns

We embrace anyone with any form of disability and employ designated Disability Liaison Stewards on a match day to ensure that everyone has a positive experience. All four stands have designated wheelchair spaces and accessible entrances. Disabled supporters have access to a number of identified areas for wheelchair users. These areas are accessed via dedicated Accessible Entrances located at the Birmingham Road & West Stand corner and The West Stand & Smethwick End corner. Both Accessible Entrances have ramp access and facilities and are exclusively for disabled fans. There are two dedicated concourse facilities for Disabled supporters that are available when entering the two Accessible entrances. These facilities incorporate dedicated refreshment ordering and collection points with low counters, TV viewing areas, assessable toilets and level access floor space for socialising. The concourse located at the West Stand & Smethwick End also has a Changing Place Toilet and a Sensory Area.

Accessible parking at The Hawthorns

We’ve got plenty of free parking for Blue Badge holders holding match tickets on the Sandwell Academy Car Park on Halfords Lane. This is ideal for easy access to the Accessible Concourse entrance, as well as to the Disabled Access entrance on the corner of the West Stand and Birmingham Road End. Stewards at this entrance will be happy to help supporters with access. Disabled supporters who have tickets for the East Stand Executive Suites and are Blue Badge holders can also park on the main car park. Away fans should contract us in advance so arrangements can be made with the West Midlands Police that allows coach drivers to use designated drop-off & pick-up points for their Disabled Supporters.

Dedicated on-site parking

On-site accessible parking bays are available within 50 metres of the entrance.

Toilets features at The Hawthorns

The Hawthorns is fully equipped with accessible toilets complete with support rails and alarm cords. There are a total of 18 across all four stands of the stadium, including a Changing Places Toilet in the designated Accessible Concourse. If you need to be seated close to the Changing Places facility then please let the Ticket Office staff know so we can make your visit as comfortable as possible. All concourse toilet blocks in all stands have a dedicated Ambulant Supporters Toilet facility within. And the Gents facilities have additional handrails located at either ends of one urinal run per block. All accessible toilets are equipped and identified as ‘Stoma Friendly’ to support our policy of ‘not all disabilities are visible’. If you need us to store your wheelchair for you whilst you watch the match then please let us know!

Changing Places toilet

There is a Changing Places toilet, which includes an adult-size changing bench, toilet, sink and hoist.

Accessible toilet

A designated accessible toilet designed for wheelchair users and others with visible and non-visible accessibility requirements is available within the main public areas.