Disappointing visit
2
2
Date of visit: July 2026
I have experience of challenges around: accessing toilets and moving around.
I use or have experience of: disabled toilet, wheelchair
Overall Rating
Poor
Went to this small shopping centre in Lerwick, Shetland. There are disabled parking spaces near to the main door & it is all level so easily accessed. However the disabled door at the entrance wasn’t working so we had to in via the revolving door which was ok. There area about 20 shops on 2 levels so it should be easy to get around. The ground floor is level as in the photo. There is an accessible cafe & also accessible toilets on the ground level. Therevis a small single lift which did not work! There was a number to call for assistance but no one answered so we never got to the 1st floor. There is another smaller cafe there & a few shops.
Disabled Access In and Around
Poor
Review as in the summary above.
Accessible facilities: Lift to some areas, Step-free entrance, Seating at regular intervals
Parking & Transport
Good
I travelled to this place by personal vehicle
There are 2 dedicated disabled parking spaces near to the entrance. It is all level with no steps. No parking charges here.
Accessible facilities: Dedicated on-site parking
Accessible Toilets
Average
Accessible toilet was ok. It was clean, with hand rails but no emergency cord.
Facilities: Accessible toilet
Staff
Poor
Didn’t see any staff & we couldn’t contact them on the phone.
