Waterstones

First time in this shop in a wheelchair, I have previously used a walking stick in here without issue. Plenty of room to move about, the carpet is low pile so power chair had no problem moving around. The lift is a bit small so you need to either reverse in or reverse out though that is standard. Unfortunately the accessible toilet is behind a heavy locked door and narrow corridor area. You need to ask at the cafe for the code which is very frustrating, if I hadn't had someone with me to go and ask that would have been difficult. It makes it inaccessible even with a radar key. Staff are lovely and aisles are wide enough not to knock books over when moving about.

Went there today to return a book that didn't have the info I wanted. Chap who sold it to me not only took it back, but spent about half and hour looking for a better book and ordering it for me, and wrote everything down because I have only 30% hearing and can't lipread if people are masked. This guy is worth his weight in gold! Look out for him - about 5' 7", stocky, curly light brown hair and beard.

There is a lift to all floors, although it isn't particularly deep so might not work for longer wheelchairs. Is an accessible loo at the back of the top floor where the cafe is. Staff were very helpful.