Zizzi

alanm

03 Jul 2023

2.5

2.5

Great Food - Impossible Toilet

Date of visit: July 2023

I am a disabled person. I have experience of challenges around: moving around

I use or have experience of: powerchair, walking aid, wheelchair

Overall Rating

Average

Although we have eaten here often this was the first time I've had to use my wheelchair here due to being unable to park close by.. As usual we thoroughly enjoyed our meal but when I tried to go to the loo I found it impossible to get in as the loo is straight ahead when you open the door. The door opens to the left and behind the door is a large, wheeled baby changing table which Is probably better described as a trough! After trying to jiggle my way in I gave up and went to get some help. Vicky, the manager, came and removed the baby changing table which was taking up about a quarter of the space. I was using my manual chair which I managed to squeeze in.

Disabled Access In and Around

Average

If using a wheelchair you need to go down the close to the left to the main entrance, There's a small lip to negotiate to get through the back door.

Parking & Transport

Average

There's a lot of on street parking in the area and 6 or 7 disabled bays nearby. The bus station is 5 minutes stroll/roll away.

Accessible Toilets

Bad

I can only be totally negative about the loos here. Like we've probably all seen many times before, a little thought from the designers would have made our lives so much more easy. Turn the door to open out the way and getting in and out would be so much easier.

Staff

Good

Staff here are helpful with waiters/ waitresses happy to move seats out of the way of wheelchairs. Vicky, the manager appears to be understanding of the issues I raised about access and the toilets and is hoping to see them being resolved at the next refit.