Press Release: The Top Accessible Venues to Visit in 2020

Venue of the Year 2019 icon repeated

Eight venues from across the UK have received recognition from the disabled access charity Euan’s Guide for their outstanding welcome for disabled visitors. 

The awards, which are now in their second year, recognise the best accessible venues in each region, based on public nominations and reviews shared on Euan’s Guide.

Top 8 Accessible Venues

From the hundreds of nominated venues, these venues stood out by providing exceptionally good experiences to disabled people.  For that reason, they were each named Venue of the Year for their region.

Euan MacDonald, Co-Founder of Euan’s Guide said: “Last year we awarded four venues across the UK.  This year we felt it was only fitting to recognise eight venues that stretch across the UK.  Each of these venues has shown tremendous commitment to providing an excellent experience to all in 2019, making them ideal places to visit in 2020.”

Public Recognition

Each of these venues have been recommended by their disabled visitors.  Disabled people use the disabled access review website Euan’s Guide to share their experiences and find new places to visit.  Reading about someone else’s visit often gives people the information they need to decide if a venue is right for them. 

Accessible Features

Six of the eight venues have a Changing Places facility installed.  Changing places are provided in addition to accessible toilets, they contain additional equipment, such as an adult sized changing bench and a hoist, which a quarter of a million people require to use the toilet safely.  Many of the winning venues provide step free access or have lifts installed to ensure that wheelchair users and those with mobility impairments can experience the venue in its entirety.

The Winning Venues

London’s Venue of the Year: Barbican 

Image from the Barbican's Disabled Access Day event (photo by Camilla Greenwell)

© Image by Camilla Greenwell

Arts and learning centre, the Barbican, is a vast space containing a concert hall, theatres, galleries, cinemas, restaurants and more.  It is one of only a few places in central London to provide visitors with a Changing Places toilet as well as having a substantial number of accessible toilets across the site.  Their programme includes a number of accessible performances, such as audio described, sensory friendly, captioned and BSL shows.

Speaking of the award, Sir Nicholas Kenyon, Managing Director of the Barbican, said: “We’re delighted to have been awarded London’s Venue of the Year by Euan’s Guide.  We’re always striving to be inclusive, both in the work we programme and the exceptional experience we aim to offer all visitors to the Centre, so this award is a very welcome recognition of the progress we are making in ensuring the Barbican is accessible to all.”

Southern England’s Venue of the Year: Newquay Zoo 

Image of the Newquay Zoo team with their award

Cornwall’s popular attraction offers a fun and educational day out.  The team has taken great steps to try to ensure that the zoo is accessible to all by introducing a Changing Places toilet.  Importantly, they are also open to feedback on how the services can be further improved.

Newquay Zoo spokesperson Phil Knowling said: Newquay Zoo’s new Changing Places toilet is a facility that we’re all very proud of.  We want to keep improving on what we do for guests.  We want everyone to feel not only that they’re welcome, but that they’re expected.”

Midlands’ Venue of the Year: Cadbury World

Image of the Cadbury World award

Birmingham’s fun and interactive Cadbury World stood out thanks to its fantastic staff.  The venue has good accessibility with its own Changing Places toilet. 

Gerrard Baldwin, General Manager at Cadbury World, commented on their award win saying: “We strive to offer an inclusive experience for everybody at Cadbury World, and want to create lasting memories of a wonderful day out for all of our visitors.  Our aim is to be as inclusive as possible, so we are delighted to be named as the winner of the Midlands’ Venue of the Year by Euan’s Guide.

Northern England Venue of the Year: Beamish, The Living Museum of the North

Image of the award with the team at Beamish, the Living Museum of the North

The open air museum in County Durham lets people travel back in time while still making an effort to ensure the experience is as accessible as possible.  Many of the staff are Dementia Friends, the site has free wheelchair hire, an accessible bus, a Changing Places toilet and an induction loop system.

Samantha Swinbank, Volunteer and Access Co-ordinator at Beamish Museum, said: “We're so proud to receive this award as it's recognition for staff and volunteers who go above and beyond for our visitors.  We're all committed to making the museum as accessible as possible.  We're excited for the future, continuing our development and hopefully welcoming many new visitors.”

Southern Scotland’s Venue of the Year: Holyrood Distillery

Image of Euan presenting the award to Holyrood Distillery

Edinburgh’s newest distillery won the award for Southern Scotland.  The venue has clearly been designed with accessibility in mind, there is a spacious lift which ensures everyone will be able to participate in the full experience.  The staff make it a memorable experience with their warm welcome and ability to adapt.

Debs Newman, Visitor Experience Director at Holyrood Distillery said: “We are incredibly proud that the first award for our distillery experience, within just six months of opening, recognises Holyrood Distillery as an inclusive and accessible venue and attraction, with people to match.  From initial conception, it was always a priority to ensure that what we do at the distillery, both in production and experience, can be enjoyed by as many people as possible - taking them on an interactive and immersive journey into flavour, and the science and enjoyment of Scottish gin and scotch malt whisky.  We welcome family groups, offer fully guided tours in a variety of languages, and are as physically accessible as possible.  We are looking forward to introducing BSL experiences and making other enhancements to access as we continue to develop.”

Northern Scotland’s Venue of the Year: Culloden Battlefield and Visitor Centre

Image of Paul and Ian presenting Culloden Battlefield with their award

An important historic battle site, Culloden is informative and accessible.  The site provides step free access, audio guides and knowledgeable staff.  It provides access to all, regardless of their budgets with the paid for experience separate to the battlefield and visitor centre amenities. 

Raoul Curtis-Machin, Operations Manager at Culloden Battlefield and Visitor Centre commented on the historic attraction being chosen as Northern Scotland’s Venue of the Year.  He said: “This is fantastic news - at the Trust, we want everyone to experience and value Scotland’s heritage, and we will be researching ways to improve our accessibility at Culloden even more this year.  We will celebrate this award with pride.”  

Wales’ Venue of the Year: Folly Farm

Image of Folly Farm's award

For the second year in a row Folly Farm has been named Wales’ Venue of the Year by Euan’s Guide.  The attraction has not only installed a Changing Places facility, but they have two rides, their Big Wheel and Land Train, which can accommodate a wheelchair user.  

Emma Owen, PR Officer at Folly Farm said: “We’re delighted to be awarded ‘Welsh Venue of the Year’ 2019 by Euan’s Guide.  We strive to ensure all guests have a wonderful guest experience with us and make a visit to our venue as inclusive as possible.  It’s rewarding to know our guests feel we offer an outstanding welcome for disabled guests.” 

Northern Ireland’s Venue of the Year: George Best Belfast City Airport

Image of the George Best Belfast City Airport award

Belfast City Airport has implemented several changes to make the airport more accessible.  It was the first UK airport to install a Changing Places toilet and the first to recognise JAM (Just A Minute) cards from the NOW Group It continues to look for ways to improve with help from its Airport Accessibility Forum. 

Bill Doole, Duty Manager at Belfast City Airport, said: “It is an honour to be named Northern Ireland’s Venue of the Year for our outstanding welcome for disabled visitors.

“It is important that our passengers, regardless of ability, feel welcome and comfortable when travelling through our airport.  We retained our ‘Very Good’ rating for our accessibility services in 2019, the highest recognition available from the CAA, and our staff are specially trained to provide the best quality of service to meet the needs of any individual. 

“Our Airport Accessibility Forum helps us work closely with disability support groups across the country to ensure we are continually improving our service through user feedback and listening, which in turn increases our understanding of different passenger’s needs.

“As a leading business, we aim to enrich the local community and consider comfort and convenience a top priority for all those who travel through Belfast City Airport.”


Notes to Editors:

For further information please email or call 0131 510 5106.

Euan’s Guide is the disabled access review website where disabled people, their family, friends and carers can find and share reviews on the accessibility of venues around the UK and beyond.  Having access to good quality disabled access information inspires confidence and removes the fear of the unknown.  It breaks down the barriers of exclusion and makes it easier for disabled people to find great places to go.

The charity was founded in 2013 by Euan MacDonald MBE, a powerchair user and his sister Kiki after Euan was diagnosed with Motor Neurone Disease and a lack of disabled access made everyday experiences stressful.  The website now holds thousands of reviews and is an invaluable tool for many disabled people.

Tags: press releases, venues


You have to be signed in to leave a comment.

Login / Signup