Fishers Hotel

We had booked two nights at Fishers Hotel through Booking.com. At the time of booking we stated that we needed a level access room with a walk-in shower. We had confirmation from the hotel that our needs could be met. When we arrived at the hotel, we discovered the room we'd been allocated was as far from reception as it could possibly be, there were steps and in the room itself there was a deep bath rather than a walk-in shower. When we complained, we were told there were no other rooms available. When we said we had requested facilities in advance, we were met with a shrug of the shoulders. We decided to stay only one night, so in the morning we cancelled our second night, explaining why. Although they didn't charge us for the second night, they did take full payment for the first night, despite it not meeting our requirements. When we came to pay, the card terminal rejected our card. The member of staff taking payment refused to try another terminal, saying there was nothing wrong with the one she was using. It took another member of staff to persuade her to use a different terminal, which took our payment without problem. She didn't apologise for initially refusing to use a different terminal. Indeed, the whole attitude appeared to be one where our requirements weren't seen as important.

We were staying at the hotel and had arrived early. Our room wasn’t ready so we had a snack in the bar. The bar was very busy as they were showing the football. We found one table in an alcove which wasn’t the best of places for me. As I blocked part of the walkway to the door with my wheelchair. We ordered sandwiches but to my allergies asked for some items not to be included. The bar staff hadn’t listened to what I had said and the sandwiches came with everything . I had to remove the items I couldn’t eat. But apart from that the food was ok. The bar area could do with some redecoration as the wallpaper was missing in places on the wall . Having said all this access was easy for my wheelchair and a member of the public opened the doors to the bar for us.

We had booked a three night stay at this hotel for a mini break. The hotel is in the middle of the town on the high street. There is a car park, but we parked on the road, right outside the main entrance for the hotel. Which was marked hotel guests only. Access was ok down a slope but you had to push the doors open yourself they could do with a button to push for disabled people . The receptionist took a note of our car registration and said it was fine to leave the car where it was. They took all my details so they could assist in case of an emergency. They would make sure someone was on hand to help us. All the rooms for disabled people are on the ground floor, the corridors were wide enough for my wheelchair. Our room although a bit smaller than we are used to was ok. It had patio doors out to a garden with seats and tables, a ramp led from the doors out. Our room had a heater on the wall, on which we could control the temperature of the room. The bathroom was a wet room, although my standard size wheelchair didn’t fit through the doorway. I had to use my special crutches to access it, the shower was powerful and there were hand rails in the shower area. Although no shower seat fitted to the the wall , they did provide a shower stool and rubber mat . The only real issue was getting to the toilet. The hand rail didn’t stay up and the toilet was quite low ,it was also right by the sink. Meaning the only way to get to the toilet was to shuffle sideways there was no room to move. We had breakfast each day which was ok and dinner two evening. Which again was ok. But nothing special. The rest of the hotel was a bit on the cold side for me , radiators weren’t on. Which meant we spent little time in the bar area. As the hotel is so central it made getting to the independent shops of which there are many in the high street easy. Although I couldn’t access some due to steep steps . We would consider staying here again but only bed and breakfast as we found quite a few pubs and restaurants in or just off the high street all of which had access for a wheelchair.