Accessible options not quite what I needed
3
3
Date of visit: October 2018
I have experience of challenges around: moving around
Overall Rating
Average
Despite advertising an accessible room, the bathroom had a bath that I could not use. The hotel has a hoist however there was no one to show us how this works, we do not have experience with hoists, and there was so much tape around the cables that I was not comfortable with using it. Nevertheless, the hotel is in a good area, with level entry so if you have different needs, it may work for you.
Disabled Access In and Around
Average
Level access entry and lifts to take you to all floors. The accessible bathroom is spacious but has a bath.
Parking & Transport
Good
Close to Russell Square, a10-15 minute walk from Kings across Station
Accessible Toilets
Average
Spacious but has a bath.
Staff
0Friendly but not knowledgable about hoist and not great at handling complaints
