King's Cross Railway Station

Overall rating

3.78

About

King's Cross Railway Station is a major transport hub and historic landmark located in the London Borough of Camden. As the southern terminus for the East Coast Main Line, the station serves as a gateway for those travelling to the North of England and Scotland, while also offering a variety of shops, casual dining, and the famous Platform 9 3/4 for fans of fiction. Visitors can explore the grand Western Concourse with its striking architecture or catch a connection at the adjacent St Pancras International.

Accessibility Highlights

The station provides step free level access to all platforms, with lifts available to connect the main concourse, the mezzanine level, and the London Underground ticket hall. For those with specific requirements, the venue features a dedicated Changing Places toilet located on the ground floor of the Western Concourse near platform 9. Additional facilities include accessible toilets operated by a radar key, induction loops at the travel centre, and tactile paving along all platform edges to assist visually impaired people. Accessible parking spaces are available on Pancras Road, and the station is well served by accessible taxis and low floor London buses.

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Reviews

Overall rating

3.78

(14 reviews)

Overall rating breakdown

5 3
4 8
3 0
2 2
1 1

Access (avg.)

3.58

Parking (avg.)

3.58

Toilets (avg.)

1.83

Staff (avg.)

3.5

ScooterReviews

Jul 2026

King's Cross Station Changing Places toilet

King's Cross Station Changing Places toilet ✅ Clean, scooter fit, everything in sensible places ❓ Radar key required ❌ "Traffic light" light system broken; thankfully someone told me it was in use before. Not sure if other accessible toilets were in use or lights were faulty. Cord needed tagging

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mrsmollyc

Jun 2026

New assistance desk location

When I recently travelled via King's Cross Station, the assistance desk had been moved to a new location. Watch my short video review to see where it has been moved to.

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mrsmollyc

Apr 2026

Great facilities, awkward sink

The Changing Places toilet at King’s Cross station is located in the same area as the other toilet facilities, including two accessible toilets. They are just after the Harry Potter shop. Signage in the station includes the Changing Places symbol to make it easier to locate. It doesn’t have a RADAR key lock and seems to have a lock that can only be opened by staff. There is a doorbell next to the Changing Places toilet door to ring for staff if there is no one there. When I have needed to use this in the past, there has been a member of staff there already who let me in and assisted with opening the door for me. It has an electric ceiling hoist and height-adjustable bench, a manually height-adjustable sink and a toilet with an automatic wash and dry bidet system. There are also shower facilities, a privacy screen and a colostomy shelf. All the equipment was working well when I tested it. I did find that the sink was quite awkward to lower as it really needed some weight above it in order to lower it.

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Disabled Access Information Provided by King's Cross Railway Station

Toilets features at King's Cross Railway Station

Changing Places toilet

There is a Changing Places toilet, which includes an adult-size changing bench, toilet, sink and hoist.

Accessible toilet

A designated accessible toilet designed for wheelchair users and others with visible and non-visible accessibility requirements is available within the main public areas.

Location

Euston Road, London, Greater London, England, United Kingdom, N1 9AP

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