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McKays Hotel, Bar & Restaurant

138 Atholl Road, Pitlochry, PH16 5AG, United Kingdom | 01796 473888 | Website
91
23 likes

23

Evening meal in restaurant

5

Visit date:

This review is especially helpful for those who have or use the following: Walking Aid, Wheelchair, Mobility Scooter

Overview

I had contacted the restaurant earlier in to year to enquire about access for a wheelchair user and to find out how flexible the menu was as I have a number of allergies. The manager said access was easy for a wheelchair user and he had spoken with the chef who would be able to adjust or come up with something suitable for me to eat. They advised contacting them in late October or early November as we were staying in the area in December. I emailed and booked a table and reminded them about my allergies and access. When we arrived at the restaurant access was indeed very easy just up a slight slop and in through two double doors. This lead straight into the restaurant , there was plenty of room to get around with my wheelchair they offered us a choice of two tables. The manager had printed off my list of allergies and suggested I look at the menu and decide what I wanted and they would take it from there. I decided. On a chicken schnitzel that came with a spicy sauce which I knew I would not be able to have , but asked if I could have the whisky sauce instead and a selection of vegetables instead of the salad . He went to speak to the chef who was concerned about the seasoning/coating on the chicken but offered to cook me just a plain grilled chicken breast and asked which vegetables I would prefer, he said the whisky sauce would be fine. My husband decided on a meal from the daily specials duck in a spicy sauce with rice and vegetables. I must say the meal was amazing and the staff so very helpful. They certainly went above. And beyond .it made it a most enjoyable and unstressful evening. As they fully understood my needs will certainly be making a return visit when next in the area.

Transport & Parking

5

As we were staying in a hotel just a few minutes walk from the restaurant my husband just punched my wheelchair up . But there is parking on the road and a public car park not far away

Access

5

Access was brilliant just up a slight slop through two double doors and straight into the restaurant . Plenty of room to get around with my wheelchair . They offered us a choice of two tables

Toilets

0

They do have an accessible toilet but this wasn’t used .

Staff

5

All the staff were amazing they fully understood my needs with regard a suitable table and my allergies . The chef and the restaurant staff certainly went above and beyond . It’s always stressful going out. For a meal given my allergies but it was a most delightful evening and certainly stress free. The manager even emailed me the next day to check to see if we had had a good meal and had all my needs been fully meet. We will certainly be making a return visit when next I the area as I can’t fault them all.

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