Royal Bank of Scotland

This visit was arranged in advance using WelcomeByNeatebox. The Greeter knew I was coming and what I needed to do and organised seating accordingly. Other staff approached me knowing my name and were helpful and friendly.

I have now made 3 visits to this Branch which has installed the Welcome App and have moved bank accounts to RBS as a result since my previous Bank did not have this facility and I am unable to queue, I no longer have to since requirements are known and help is given.

I visited RBS using the Neatebox Welcome App. Access is on the level via self opening doors with plenty of seats to sit both in the Atrium and in the Bank itself. After several visits I have changed my Banking to RBS because of their use of the Welcome App and desire to make my visit easier and services accessible. Knowing my requirements in advance I was met and Callum who I had met before helped me with my banking and then found a chair for me to sit at the cash point to conclude my transactions. Great customer service.