Brilliant - a garden that’s clearly given accessibility proper consideration
5
5
Date of visit: June 2023
I have experience of challenges around: a hidden impairment, hearing, moving around and understanding.
Overall Rating
Excellent
I was really impressed with how accessible the Alnwick Garden is. I found plenty of places to sit down (I have EDS and can’t stand for long), and liked that the majority of the garden was fairly flat with level, wide paving in many areas. The staff we spoke to at the Poison Garden, gift shop, and crazy golf hire were friendly and helpful, and I felt like they were accommodating of our access needs without making it a big thing, which was so nice. One member of staff we we spoke to was a wheelchair user; I feel more confident as a disabled visitor when I encounter disabled staff at attractions / venues, as I expect the overall accessibility to be of a good standard, and for the attraction to be a decent employer. There were lots of sensory-friendly things, including water sculptures, and the crazy golf course is accessible for wheelchair users.
Disabled Access In and Around
Excellent
Lots of disabled parking, level entrance, good clear signage
Parking & Transport
Excellent
We travelled by car from Edinburgh. All for of us are disabled in different ways. There is plenty disabled parking available near the entrance, and the car park attendants were helpful and friendly.
Accessible Toilets
Excellent
I didn’t use them myself, but one of my friends said they were really good - sorry that’s not very informative!
Staff
Excellent
Poison Garden tour guide and gift shop / crazy golf hire assistant were both excellent; friendly and conversational, took our disabilities into account with ease and relaxed attitude.
