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    Victoria Palace Theatre

    Overall rating

    About

    Victoria Palace Theatre is currently home to Billy Elliot the Musical. Performances are at 7:30pm Monday to Saturday with matinee performances at 2:30pm on Thursdays and Saturdays. The show runs for approximately 3 hours, including one interval of 20 minutes. Patrons with specific access or seating requirements, should book with the box office direct on 020 7834 1170. Bookings for specific seats should be made early to avoid disappointment. Bookings and enquiries can also be taken by email at access@victoriapalace.co.uk.

    Reviews

    Overall rating

    4.41

    (6 reviews)

    Overall rating breakdown

    5

    3

    4

    2

    3

    1

    2

    0

    1

    0

    Access (avg.)

    4

    Parking (avg.)

    3.5

    Toilets (avg.)

    3

    Staff (avg.)

    4.66

    User profile picture

    romeo

    Apr 2023

    star

    4.5

    Hamilton Victoria Palace theatre London

    Family Easter Treat. We were met at the door by very welcoming staff, shown accessible toilet location and helped to our seats which were in a box at the rear of the stalls. The doorway to the box was too narrow for my wheel chair even though my chair is smaller than standard. I was able to transfer to a comfortable chair so it was not an issue for me fortunately. However for others it could be a problem.
    User profile picture

    sarah

    Mar 2019

    star

    5

    Victoria Palace Theatre

    We went to London to see the show HAMILTON at the Victoria Palace theatre. A member of staff took us along a side street pathway (which was a little bumpy) to the wheelchair accessible entrance to the theatre. Once inside he pointed out a disabled toilet that I could use. We were then taken to the ground floor box. The box was at the back of the stalls and had a slightly elevated straight on view of the stage. The view was classed as restricted (couldn’t see the top area of the stage) but there was very little impact on the overall viewing of the show. There were 4 removable chairs in the box. 1 chair was removed so that my wheelchair could slot into the space. My family sat in the remaining 3 chairs. There was another member of staff who brought us drinks and sweets that we requested. There was also a list of merchandise that was available to buy. After the show finished we were asked to hang back for a short amount of time so that we didn’t get caught up in the crowd. It was a really enjoyable evening that I would recommend especially if you have an interest in hip hop/rap music combined with American history and politics.😀
    User profile picture

    claire_s

    Dec 2018

    star

    5

    Level entry theatre with exceptional service for wheelchair user

    The Victoria Palace Theatre has allocated private boxes at the rear of the stalls to wheelchair users and their companions. The rear of the stalls has a slight restricted view but the boxes are spacious enough for a power chair user and at least 2 companions if necessary. Tickets for disabled and carers are discounted and seem to be readily available for Hamilton. Staff were amazing from the moment we arrived to our departure.

    Disabled Access Information Provided by Victoria Palace Theatre

    Disabled Access at Victoria Palace Theatre

    The Victoria Palace Theatre is situated on the north side of Victoria Street opposite Victoria Station. There is a 3cm step up through swing doors from the street to the main foyer, where you will find the box office is on the left. There are 4 steps down from the foyer to the stalls auditorium, and 28 steps up from the foyer to the dress circle where there are two steps between rows. Wheelchair access is via the second exit in Allington Street, which is to the west or left of the theatre; There are two spaces for wheelchairs within the stalls, P36 and M36.

    Toilets features at Victoria Palace Theatre

    There is an adapted toilet just inside the Allington Street side entrance. Please ask a member of staff to unlock it if you do not carry a RADAR key.
    Accessible toilet icon
    Accessible toilet

    A designated accessible toilet designed for wheelchair users and others with visible and non-visible accessibility requirements is available within the main public areas.

    Accessible formats at Victoria Palace Theatre

    Large print

    Information is available in large print format.

    Easy read

    Accessible services at Victoria Palace Theatre

    Audio Description

    Audio description is available to describe visual information.

    Assistive listening system - Hearing Loop

    There is an assistive listening system available e.g. a hearing loop.

    Assistive listening system - Infrared

    Other features at Victoria Palace Theatre

    Carers Discount

    More Information

    For additional detailed accessibility information, please contact: enquiries@victoriapalace.co.uk

    Contact

    Opens in a new windowhttps://www.facebook.com/pages/Victoria-Palace-Theatre/286425645177
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    Location

    126 Victoria Street, London, Greater London, England, United Kingdom, SW1E 5EA

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