Very disappointed
0
0
Date of visit: March 2015
I have experience of challenges around: moving around
Overall Rating
Bad
I tried to book the property for the young man that I work for - I manage his small care team and we were hoping he could holiday here with a couple of carers and his mum. I sent a booking request (for March 2016) through islandcottageholidays.com and thought everything was fine but I received an email to say "I am very sorry but we are not able to go ahead with this booking. The new owner of the property has changed their terms and conditions as they now only want family group bookings, due to a very bad experience with a previous non family group." I asked the website I had booked through to clarify that they would not let the young man, his mother and two carers stay and I did not get a response. VERY poor communication and SO disappointing!
