Unexpectedly good!
5
5
Date of visit: October 2015
I am a disabled person. I have experience of challenges around: moving around and seeing.
Overall Rating
Excellent
Having experienced zoo visits before hopes weren't high. Arriving, browsing and meeting folk it soon became apparent this was going to be something different.
Disabled Access In and Around
Excellent
Getting around was ok for me as a powerchair user and my visually impaired friend just zoomed off exploring. Signposting was good and we managed to get in all the places we targeted. Even going up an enormous ramp into the ape house! Tarmac paths linked everything up.
Parking & Transport
Excellent
Parking was excellent with clear signs to find our way and plenty of accessible parking bays. We even visited briefly the day before but didn't have time to go in as we'd come in by bus en route to the model village. The bus stop was around 100m from the entrance and buses were wheelchair accessible.
Accessible Toilets
Average
The accessible toilets were functional but not great. The lock was faulty on the one I used in the main building and there weren't obvious signs to tell me about the accessible cubicles in the other toilets.
Staff
Excellent
Top marks for the staff. We received a warm welcome and everyone we met was friendly and helpful.
Additional Information
On our visit the weather wasn't the best but there was still enough to do and see undercover. Could have spent longer than we had exploring but run out of time !
