Bright station with great step-free access
5
5
Date of visit: March 2026
I am a disabled person. I have experience of challenges around: accessing toilets and moving around.
I use or have experience of: disabled toilet, wheelchair
Overall Rating
Excellent
Canary Wharf DLR Station is located just outside one of the entrances to the shopping centre. The platforms themselves are above street level so the step-free access to the platforms is located underneath a bridge. The platforms are easy to navigate, there is good signage, some decent seating available in various spots. The tall ceiling is made from glass so the lighting is all natural in the daylight which is really nice. When the DLR trains arrive they are level with the platform and have a very small gap between the train and the platform, I would estimate no more than an inch or two. There is a wheelchair symbol on one of the doors of the DLR which shows the doors that are closest to the wheelchair space. The staff I interacted with on the platform were absolutely lovely, they checked in to make sure I knew where I was going and although they didn’t specifically say they were doing this, I believe they waited until I had safely boarded a train before continuing with their day. I really appreciated the care they showed!
Disabled Access In and Around
Good
Step-free access to the DLR platforms can be found at street-level. There are lifts that will bring you to the platform you need. There are multiple lifts depending on which platform you need so it’s best to check the signage. There are lift guides by each lift which let you know which lift you are at and where it is going to. The lifts all had a hand rail on at least one side. The buttons for the lifts were tactile and also had Braille. There were stickers next to the buttons inside the lift which showed which platforms were at each level but there weren’t any alternative formats for these stickers. The lifts had a hearing loop symbol in case you had to speak to someone over the intercom. The lifts were on the smaller side. On the platforms, the lighting is all natural during daytime. There are overhead signs which confirm the platform number and provide information about where the trains are going and when they are due to arrive/depart. There is also clear signage on the platform to show where the lifts are located for those that are arriving via the DLR train. There were benches in multiple spots on the platform and some of them were in much quieter and more secluded spots. The DLR trains are completely level with the platform and there is only a minor gap between the train and the platform. The edge of the platform has tactile markings and is also a red colour, compared to the light flooring of the platform. There is also a yellow line like you usually see to highlight the safe distance to stand from the platform edge. On one of the DLR doors there was a wheelchair symbol which highlighted the doors that were closest to the wheelchair spot. This spot had a solid wall to place a wheelchair against and there was a lowered passenger alarm system in case you needed to speak to a member of staff. The doors of the DLR trains have buttons to open the doors. At Canary Wharf, I found that the doors often all opened anyway, but, it’s worth noting that at some stations you will need to press that button to open the doors.
Accessible facilities: Lift to all areas, Step-free entrance, Seating at regular intervals, Step-free access to most areas
Parking & Transport
Excellent
I travelled to this place by walk or wheel
The DLR station provides services to Lewisham, Stratford and Bank. Within Canary Wharf there is also a Jubilee Line station and an Elizabeth Line station. The Jubilee line station is approximately 270 metres from the DLR station, roughly a five minute walk or wheel. This provides services all along the Jubilee line, from Stratford to Stanmore. The Elizabeth Line station is approximately 450 metres from the DLR station, roughly a six/seven minute walk or wheel. The Elizabeth Line provides services to Abbey Wood, Heathrow, Paddington, and Reading. You can also get the Elizabeth line to Shenfield by boarding the Elizabeth Line westbound to Whitechapel and then changing to the eastbound platform and boarding a Shenfield service. On either side of the DLR station there is a bus stop. There are many different services available from these bus stops including: 135, 277, D3, D7, D8, DLR-1, DLR-3, N277, N550, and SL4. There are a number of paid car parks around Canary Wharf. According to the Canary Wharf website, there are over 6,000 parking spaces available. There are accessible parking spaces in all of the main car parks. The car parks are all 24/7, paid car parks with a height restriction of 2 metres. They also all hold Park Access and Park Mark awards, Park Mark is an accreditation by the British Transport Police, which means it has been vetted by them and has measures in place to make it safer to park in. The names of the main car parks are: - Canada Square Car Park - Cabot Square Car Park - Jubilee Place Car Park - Westferry Car Park
Staff
Excellent
There was a member of staff on the platform when I used this line. They were incredibly helpful and checked in with me to make sure I was okay and knew where I was going. They also took the time to make sure I boarded the train safely which I really appreciated. There seemed to always be a member of staff on each DLR train which made me feel safer using the service.
