Heading north by train...
4.5
4.5
Date of visit: February 2014
I am a carer or friend of a disabled person. I have experience of challenges around: moving around
Overall Rating
Excellent
Loads better than it used to be! The new lifts to take you from and to Princes Street are a big improvement!
Disabled Access In and Around
Good
Once you're there access is very good. Step free throughout & passenger assistance is excellent. Leave plenty of time for getting to the platform as some involve using a lift to cross the footbridge followed by a further lift to come down to the platform.
Parking & Transport
Average
If arriving by Taxi not all of them can take you onto the concourse. And there are new arrangements in place for Blue Badge holders for drop off and pick up. For up to date information refer to the station website.
Accessible Toilets
Excellent
Excellent. You approach the turnstiles but the main accessible loo is just before this. The attendants will often come out and open the door for you and help you through the crowd queuing for the standard toilets.
Staff
Excellent
Great! Nothing else needs to be said!
Additional Information
The concourse has a Boots, WH Smiths, M&S and several places to eat & drink - all accessible and with friendly and helpful staff.
