Quick visit to station (did not go onto trains)
4
4
Date of visit: August 2020
I have experience of challenges around: moving around
Overall Rating
Good
Quick visit to the station to meet family. I did not travel on trains on this occasion so this review only covers my experience on the main platform and using the toilet facilities.
Disabled Access In and Around
Good
I entered via the long ramp which goes down into the station and later left by going up two separate lifts that takes you out to Waverley steps. It is all very smooth and level access with clear signage throughout.
Parking & Transport
Good
There are many buses that stop outside Waverley Steps and also a taxi rank. Unsure about parking situation.
Accessible Toilets
Good
I used the accessible toilet on the main platform level. It was signposted clearly and open when I went to use it. Usually I think its locked with a RADAR key. There was enough room for myself in a powerchair to go in and turn etc. There is a Changing Places toilet at the Wetherspoons next door however I’m not sure what their opening hours are like / if the toilets are open to non-customers.
Staff
Excellent
Very helpful and happy to direct me and answer questions I had about most accessible routes to exit.
Additional Information
There are stickers on the floor to show people to socially distance. I was told that Assistance is still available at the station but I did not travel on this visit so cannot comment on that experience. There are hand sanitiser stations around the station and a loudspeaker tannoy reminds people to socially distance and wear masks where you can.
