Marks & Spencer

Overall rating

3.62

About

Marks & Spencer is a department store located on Princes Street in the heart of Edinburgh city centre. Shoppers can explore multiple floors offering contemporary fashion, beauty products, homeware, and a food hall stocked with fresh groceries and treat items. A customer cafe provides a relaxing spot to enjoy hot beverages and light meals while taking in views across the city.

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Reviews

Overall rating

3.62

(4 reviews)

Overall rating breakdown

5 1
4 1
3 1
2 1
1 0

Access (avg.)

Parking (avg.)

Toilets (avg.)

3.5

Staff (avg.)

2.5

banshee2024

Oct 2026

Spacious and accessible

Really very easily accessible in a wheelchair. Space in the home section could be larger as it's a bit narrow for a chair especially with glass on the shelves and I expect that would also be an issue with children, people with backpacks etc potentially knocking things off. Staff are always lovely. The front glass doors have a sizeable metal lip on the floor - no problem in a power chair but I suspect tricky in a manual chair. Lift and escalators are available and it's an airy shop.

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WalkingWithWheels

Aug 2026

Accessible but confusing lifts

It is level access into the store. Inside there are multiple levels, served by a number of lifts, though some don’t reach all floors. Where each lift served didn’t say until you were at the lift itself - this could mean a wasted wheel and the look for another alternative.

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toilet_warriors

Aug 2024

2.5

M&S Princes Street accessible toilet

Not just any toilet… Ground floor so taking a lift is necessary. Toilets quite hard to find (at back of shop rather than cafe). Through two heavy double doors. One is pinned back but I suspect hard to get a wheelchair through. Also may be a q (I've waited about 10 mins so far). The toilet had good space but was not clean. The cord was tucked behind the rail

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Location

54 Princes Street, Edinburgh, Edinburgh, Scotland, United Kingdom, EH2 2DQ

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